Terms of service
Terms & Conditions
By accessing and using this website, you agree to be bound by the following Terms & Conditions. Please read them carefully before making a purchase.
General
By using our website and purchasing from our store, you agree to comply with and be bound by these Terms & Conditions. We reserve the right to update or modify these terms at any time without prior notice.
Products & Services
We strive to ensure that all product descriptions, images, and prices are accurate. However, we reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice.
Due to lighting and screen differences, product colors and textures may appear slightly different in person.
Orders
We reserve the right to refuse, cancel, or limit any order at our discretion. This may include orders that appear to be placed by resellers, distributors, or suspected fraudulent activity.
If we cancel an order, you will be notified and refunded if payment has already been processed.
Customers are responsible for providing accurate billing and shipping information when placing an order.
Pricing
All prices are listed in USD and are subject to change without notice. We reserve the right to modify pricing at any time.
Shipping
Orders are processed within 2-5 business days unless otherwise stated. Once shipped, you will receive a tracking number via email.
We are not responsible for shipping delays caused by carriers, weather, or other circumstances outside of our control.
Returns & Refunds
Due to the hygienic nature of our products, all sales are final.
We do not accept returns or refunds on opened, used, worn, installed, brushed, combed, cut, colored, or altered products, including hair bundles, wigs, or hair products.
Return inquiries for damaged, broken, or incorrect items must be submitted within 7 business days of delivery with photo or video proof.
Approved claims may qualify for a replacement or refund at our discretion.
Exchanges
Approved exchanges require the original product to be returned first. Customers are responsible for return shipping costs, new shipping fees, and any price difference for the exchanged item.
Exchange processing will begin after the returned item has been received and inspected.
Fraud Prevention
We reserve the right to refuse service, cancel orders, or refuse refunds if we suspect fraudulent activity, abuse of policies, or chargeback attempts.
All chargebacks will be fully disputed with proof of delivery and policy agreement at checkout.
Limitation of Liability
We are not liable for any damages, injuries, or allergic reactions resulting from the use or misuse of our products. By purchasing from our website, you agree that use of our products is at your own risk.
Intellectual Property
All content on this website, including images, text, logos, and designs, is the property of our brand and may not be copied, reproduced, or distributed without permission.
Contact Information
If you have any questions regarding these Terms & Conditions, please contact us at:
Email: thewinhair@gmail.com
Privacy Policy
This Privacy Policy describes how [The Twin Stop collects, uses, and protects your personal information when you visit or make a purchase from our website.
Information We Collect
When you visit our site, we may collect certain information including:
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Name
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Email address
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Phone number
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Shipping and billing address
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Payment information
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Order details
This information is collected when you place an order, subscribe to emails, or contact us.
How We Use Your Information
Your information may be used to:
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Process and ship your orders
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Communicate with you about your purchase
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Send order confirmations and tracking updates
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Improve our website and customer experience
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Send promotions or marketing emails (if you subscribe)
Payment Information
All payments are processed through secure third-party payment providers. We do not store or have access to your full credit card information.
Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. Your information may only be shared with trusted services necessary to operate our business such as payment processors and shipping providers.
Data Protection
We take reasonable security measures to protect your personal information from unauthorized access, misuse, or disclosure.
Cookies
Our website may use cookies to improve your browsing experience and help us understand how customers interact with our site.
Your Rights
You may request to access, update, or delete your personal information at any time by contacting us.
Contact
If you have any questions regarding this Privacy Policy, please contact us:
Welcome to The Twin Stop], where beauty, quality, and confidence come together.
Our mission is to provide luxury-quality hair that looks natural, lasts longer, and helps you feel your most confident every day. We carefully source our bundles and wigs to ensure our customers receive soft, durable, and versatile hair that can be styled, colored, and worn for any occasion.
We believe great hair should be an investment, not just a purchase. That’s why we focus on providing premium options like raw hair and virgin bundles designed to maintain their beauty with proper care.
At The Twin Stop, we are committed to:
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High-quality human hair
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Reliable customer service
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Honest product standards
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Hair that enhances your natural beauty
Thank you for choosing us to be part of your beauty routine.