Refund policy

All Sales Final

Due to the hygienic nature of our products, all sales are final.

We do not accepts returns or refunds on any opened, used, worn, installed, brushed, combed, cut, colored, or altered products, including:

  • Hair Bundles
  • Wigs
  • Hair Products

Any item that has been tampered with or removed from its original packaging will not be eligible for refund or return.

 

Damaged, Broken, or Incorrect Orders

If your order arrives damaged, broken, or incorrect, you must contact us within 7 business days of the delivery date.

Please Include:

  • Your order number
  • Clear photo or video evidence

Claims submitted after 7 business days will not be accepted.

Approved claims may qualify for a replacement or refund at our discretion.

 

Exchanges

If an exchange is approved:

  • The original product must be returned first.
  • The item must be unused and in original packaging.
  • Customers are responsible for return shipping and new shipping fees.
  • Any price difference must be paid before the replacement item is shipped.

Exchange processing will begin only after the returned item has been received and inspected.

 

Fraud Protection

We reserve the right to refuse returns, refunds, or exchanges if items show signs of use, tampering, or alteration.

Fraudulent chargebacks or disputes will be contested with proof of delivery, order confirmation, and policy agreement at checkout.